We aim for fair, transparent outcomes. This policy explains when refunds may apply and when they do not.
Last updated: 5 July 2026
Refund Policy
1. Deposits
Deposits secure your project slot and cover discovery, planning, and initial design work. Deposits are non-refundable once project kickoff has occurred and work has begun.
2. Before work begins
If you cancel before we have started any billable work, your deposit may be refunded minus a 10% administration fee, at our discretion.
3. If we cannot deliver
If Dreamwise Agency is unable to deliver the agreed scope for reasons within our control, unused portions of payments may be refunded proportionally.
4. Scope changes & change orders
Additional scope, revisions beyond your package limit, and change orders are quoted separately and are non-refundable once delivered.
5. Visibility Growth Plans
Monthly visibility plan fees are billed in advance and are non-refundable. You may cancel with 30 days written notice — no further charges after the notice period.
6. Third-party costs
Domain registrations, hosting prepayments, stock imagery licences, and other third-party purchases made on your behalf are non-refundable once procured.
7. How to request a refund
Email hello@dreamwiseagency.co.za with your project reference and reason for the request. We respond within 5 business days.